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Your New Job Title: Cantonese and Mandarin speaking PA to GM

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The Skills You'll Need: Spoken and written Cantonese to native level, with fluent English and Mandarin. Solid experience in PA / EA to Senior Management in a corporate environment, preferably in Banking or Finance sector

Your New Salary: up to £65k depending on experience + bonus

Location: Central London

Job status: Permanent. Hybrid working, with 1 day WFH

Report to: General Manager

To be successful in this role our client has said it is essential that candidates:

• speak and write native level of Cantonese, with fluent Mandarin and English
• have solid experience in PA / EA to Senior Management in a corporate environment
• have excellent organisational and report writing/presentation skills

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

PA to GM - Summary:

• The Executive Personal Assistant (EPA) will act as a trusted professional partner to the General Manager (GM), providing high-level administrative, coordination, and communication support.
• The ideal candidate will have extensive experience supporting senior executives in the banking or financial services sector, or in a corporate environment, with excellent organisational and report writing/presentation skills, discretion, and cultural awareness.

PA to GM - What You'll be Doing Each Day:

Process

• Provide comprehensive executive support to the GM, including calendar and travel management, meeting coordination, and correspondence.
• Prepare agendas, briefing notes, presentations, and follow-up actions for internal and external meetings.
• Handle highly confidential information with professionalism and discretion.
• Liaise with internal stakeholders, Head Office in Hong Kong and key clients and peer banks on behalf of the GM.
• Support preparation of branch reports, management information, and governance documentation.
• Manage expense claims, procurement, and administrative tasks associated with the GM’s office.
• Take the minutes for relevant committee (i.e. Executive Committee) and distribute to relevant departments.
• Assist with the planning and coordination of client functions, senior executive visits, and other events.
• Provide administrative support for strategic projects and branch initiatives as required.
• Review operating practices and implement improvements where necessary.
• Review and edit correspondence, communications, presentations and other documents.
• File and retrieve documents and reference materials.
• Conduct research, assemble and analyse data to prepare reports and documents.
• Organize schedule and coordinate with relevant parties for meetings etc.
• Organize diary of General Manager and adhere to important tasks/deadlines.

People

• Answer and manage incoming calls for General Manager.
• Receive and interact with incoming visitors.
• Liaise with internal staff at all levels.
• Interact with external clients.
• Coordinate with relevant parties to manage and maintain General Manager’s schedules, appointments and travel arrangements
• Arrange and coordinate meetings and events.
• Monitor, respond to and distribute incoming communications.
• Assist with all aspects of Senior Bank delegates and their visits to the UK.

Customer

• Acting with discretion, tact and diplomacy.
• To assist with any customer administrative tasks.
• Handle general enquiries for customers/bank.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

PA to GM - The Skills You'll Need to Succeed:

• Native level of spoken and written Cantonese, with fluent English and Mandarin
• Extensive experience as an Executive Assistant or Personal Assistant supporting senior executives, preferably within banking or financial services but not essential
• Degree-qualified (Business Administration, Finance, or related discipline preferred)
• Highly organized, proactive and capable of managing multiple priorities in a fast-paced environment
• Good attention to details
• Strong interpersonal skills and confidence when liaising with senior stakeholders across different time zones and cultures
• High degree of integrity and discretion in handling confidential matters
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experienced in preparing executive documents and reports
• Experienced in using Power BI, Tableau or AI tools/software is preferred
• Professional, polished, and reliable
• Self-motivated and resourceful, with the ability to anticipate needs and act independently
• Calm under pressure, adaptable, and able to work effectively with minimal supervision
• Collaborative and culturally sensitive, with a respectful and discreet working style

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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