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Your New Job Title: Mandarin speaking International Sales Coordinator (Property Developer), London

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The Skills You'll Need: Spoken and written Mandarin and English at fluent level, with PA / Sales Admin experience in a corporate environment. Experience in property industry would be highly preferred.

Your New Salary: £32-35k, plus benefits and bonus

Job status: Permanent. 5 days in the office

Location: Waltham Abbey (EN9 Area)

To be successful in this role our client has said it is essential that candidates:

• are fluent in both Mandarin and English
• have Sales Support / Sales Admin / PA experience in a corporate environment
• are happy to work 5 days on site (location is in Waltham Abbey, EN9)

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

International Sales Coordinator - What You'll be Doing:

• The International Coordinator plays a key role in progressing all international customer sales from reservation through to legal completion, ensuring smooth handovers, accurate records, and exceptional customer experience.
• This role supports the wider sales function by coordinating sales administration, tracking progress, maintaining data, and ensuring every customer follows the Customer Journey.
• You’ll be the central point of contact between Sales Executives, customers, estate agents, solicitors, brokers, and internal departments, supporting communication, compliance, and delivery across multiple developments.

International Sales Coordinator - What You'll be Doing (not limited to):

• Manage all international sales progression processes from reservation through to exchange, ensuring all exchanges are achieved within agreed timelines.
• Oversee and coordinate international sales completions, ensuring all transactions are completed on time.
• Investigate and address any potential risks to completion, escalating to the Head of International Sales promptly with recommendations for resolution.
• Maintain an accurate completion tracker and provide weekly progress updates to Head of International Sales.
• Train International Sales Executives and estate agents on sales admin processes and Customer Journey.
• Maintain excellent working relationships with sales teams, customer care, construction teams, and external partners.
• Assist the Head of International Sales in delivering accurate reports.
• Act as an early-warning system by identifying potential delays or issues in sales progression or completions, ensuring the Head of International Sales is notified immediately.
• Audit internal sales procedures and Customer Journey compliance.
• Champion the use of systems such as Unlatch across the team.
• Identify process improvements and suggest ways to enhance the customer and sales team experience.
• Undertake any other duties as required to support the International Sales team or wider business objectives.
• Provide cover and assistance to the Head of International Sales during busy periods, events, or absences.
• Coordinate and progress plot sales from reservation to legal completion, in line with targets and deadlines
• Ensure all International sales exchange within agreed time.
• Regular contact with client and agents to ensure all sold plots are ready to completion. Regular report to provide to Head of International sales and Sale Managers.
• Manage all sales administration, records, and customer paperwork, ensuring accuracy and compliance.
• Respond to customer enquiries pre- and post-launch via phone, email, WeChat and WhatsApp.
• Prepare release information and support launches with key documentation for sales teams and agents.
• Liaise with solicitors, brokers, estate agents, introducers and sales teams to keep sales on track.
• Supporting international sales launches, assist on AML check, reservation fee and form where required.
• Ensure all sales activity and documents align with company standards and regulatory requirements.
• Report any customer complaints and liaise with the Customer Care team for resolution.
• Regular updating clients, agents on building progress with newsletter, estimated completion window, sending out 10 weeks and 4 weeks completion notice letters.
• Updating International sale tracker weekly.
• Writing meeting minutes and circulating after the meeting (where necessary).
• Generate, issue and file general correspondence, reports, agendas, minutes, schedules etc where necessary.
• Assisting in the organisation of a variety of events including international launches, agent engagements etc.
• Chasing accounts & managing process for any late payments.
• Assist International Marketing Manager where required.

International Sales Coordinator - The Skills You'll Need to Succeed:

Essential:

• Fluent Mandarin and English in written and spoken.
• Understanding of conveyancing and mortgage steps.
• Excellent customer communication skills.
• Strong PA / Administration and attention to detail.
• Proficient in Microsoft Office.
• Experience dealing with IFAs and solicitors.
• Proactive approach and problem-solving mindset.
• Weekly reporting on sales performance.

Desirable:

• Cantonese would be a bonus but not essential.
• Confident using CRM or sales software.
• Understanding of AML compliance.
• Ability to manage sales performance reporting.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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