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New Job - Second line IT support

  • up to £35K per annum plus a 10% bonus
  • Permanent
  • Rest of the UK
  • Ref: 23138

 Your New Job Title: Second line IT support

The Skills You'll Need: IT, Technology, Windows 10 or 11, Customer Service

Your New Salary: up to £35K per annum plus a 10% bonus

Location: Redhill, Surrey

Duration: Permanent

Job status: 100% office-based

Working hours: 37.5 h per week/ Monday - Friday, 9am - 5.30pm

Job posting ID: 23138

Who You'll Be Working for:  

A multinational global dairy producer is looking for an IT Support Analyst to join their IT Team to provide exceptional IT support services to business users.

To be successful in this role our client has said it is essential that candidates:

1. Have IT/Technology support service experience in the UK.

2. Exceptional communication skills and detail-oriented problem-solving focus.

3. Are eligible to work in the UK. Sponsorship is not available for this role.

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit. 

To see other jobs please click here.

Second line IT support - Main responsibilities:

  • 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving to address issues effectively
  • Ownership of the service desk and ticket management with detailed and systematic approach to ensure SLA’s are met or exceeded
  • Analysis of recurring issues, identifying root causes, and proposing solutions to enhance service stability and prevent future occurrences
  • Installing, configuring, and maintaining software and hardware components of computer and network systems
  • Monitor IT infrastructure's dashboards, applying critical thinking to pre-empt and resolve issues before they impact operations
  • Diagnose and address software and hardware malfunctions, employing a systematic approach
  • Maintenance of both technical and end-user knowledge base
  • IT asset management and procurement of IT peripherals
  • Collaborate and assist in the roll out of IT projects, both locally and in collaboration with other teams
  • Train end-users on new and existing IT solutions, tailoring instruction to maximize the effectiveness of available technology.
  • Work with external organizations, suppliers and contractors when required
  • Cooperation with other teams to deliver the IS/IT goals and objectives

Second line IT support - The Skills You'll Need to Succeed:

  • A proven track record of interest and expertise in IT/Technology, with a focus on detail-oriented problem-solving
  • Strong troubleshooting skills paired with the ability to diagnose and resolve issues efficiently
  • Good knowledge of Windows operating systems and Office 365 suite
  • Basic understanding of networking in a business environment
  • An understanding of mobile technology and its application in a business context
  • Ability to deliver both pro-active and reactive support to end users, with a focus on detailed, customer-centric solutions
  • Exceptional attention to detail and a commitment to delivering high-quality work
  • Good verbal and written communication skills with the ability to convey complex information clearly and effectively to diverse audiences
  • Ability to communicate effectively with people at different levels of seniority
  • Occasional weekend work

Second line IT support - Desirable Skills/Experience/Knowledge:

  • KACE Systems Management Appliance experience
  • KACE Cloud Mobile Device Manager
  • Basic SharePoint Online administration
  • BMC Helix ITSM Service Desk
  • Delivering end-user training

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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