Passenger Services Agent
- £17,925 + Shift allowance + premium shift pay (this is not fixed and will increase depending on what shifts they do).
- Greater London
Your New Job Title: Passenger Services Agent
The Skills You'll Need: Japanese, airlines, travel, VIP service
Your New Salary: Basic annual salary is £17,925 + Shift allowance + premium shift pay (this is not fixed and will increase depending on what shifts they do).
Location: Heathrow Airport
Who You'll Be Working for: International Airline company
What You'll be Doing Each Day:
·To make sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer Service
·Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
·Carry out Passenger Service duties for both arrival and departure flight handling, including
·Check-In passengers ensuring security compliance and document checks are carried out accurately
·Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
·Special Services, arrange meet and greet for VIP’s
·Departure Flight preparation, seat planning
·Arrival Flight preparation and Departure Gate reconciliation Handling
·Host and supervise check-in facility & Staff
·Monitor flight status to take necessary action including connection flights
·Lost & Found enquires, Baggage Services
The Skills You'll Need to Succeed:
·Fluent English is essential.
·Japanese language is desirable
·Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
·Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
·Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
·Close attention to detail as there is important documents and booking aspects involved
· 180 hours annual leave increasing to 187.50 hours in the 2nd year of service (public holidays are given in addition to annual leave). Subject to change to 24 days annual leave increasing to 25 days of annual leave.
· After 6 months you would be eligible for discounted private medical cover
· After 3 months you would be eligible for pension (They will match contributions up to 7% of salary).
· Group Life cover provided for members of the pension.
· After 6 months you would be eligible for discounts on flights
Job status: Full-time/ Permanent
Start date: ASAP
Working hours: 37.5 hours per week
**** Shift pattern is 4 days on 2 days off, the earliest shift will start at 5am therefore you must be able to get to the airport before this time.
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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