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New Multilingual Job-Arabic speaking B2B Customer Service Associate, £42k basic-London-M

  • £42,000 annual base salary, with opportunity to earn annual target incentives of c£5,000 - £7,000 dependent on individual performance and company performance.
  • Permanent
  • Central London
  • Ref: 21501

Your New Multilingual Job Title: Arabic speaking B2B Customer Service Associate, £42k basic, London

The Skills You'll Need: Fluent in Arabic and English, Bachelor’s degree or above, strong customer service experience, excellent B2B client skills.

Your New Salary: £42,000 annual base salary, with opportunity to earn annual target incentives of c£5,000 - £7,000 dependent on individual performance and company performance.

Location: Central London - hybrid working - up to 5 days a week Working From Home.

To be successful in this role our client has said it is essential that candidates:

  • are fluent in both Arabic and English
  • strong B2B client support experience
  • have a Bachelor’s degree or above

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing Each Day:

  • Proactively service and support contractor/supplier clients
  • Conduct training on products via phone, web based and face-to-face meetings.
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries and troubleshoot problems
  • Assist with testing
  • Handle client account management functions, including invoicing and collections
  • Proactively analyse client development processes and bring forth ideas for continuous improvement
  • Research and develop various resources and reference documents for clients
  • Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives
  • All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, Management, or their Supervisor
  • Other tasks and projects as directed by supervisors

The Skills You'll Need to Succeed:

  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • Bilingual - Arabic and English
  • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet, and e-mail applications
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Ability to patiently de-escalate calls through critical thinking and soft skills
  • Demonstrated personal initiative
  • Solid problem-solving ability
  • Excellent customer service orientation
  • Ability to work on multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to work well in a fast-paced environment
  • Up to 20% travel for work

Job status: Permanent

Start date: ASAP

Working hours: Monday - Friday, 40 hours per week with one-hour lunch break

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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