Your New Job Title: Assistant - Banking Card Centre, London

The Skills You'll Need: Experience in customer services. Experience in Financial Services is an advantage.

Your New Salary: Competitive + bonus + benefits.

Location: London

What You'll be Doing Each Day:

• Responsible for delivering the administrative function and support within Card Centre of the Personal Banking Department.
• Assisting the Head of Personal Banking Department/VP of Card Centre to develop and implement business strategies.
• Responsible for daily settlement process and credit control.
• Account maintenances and card productions.
• Preparing regular reports/documentations for management
• Coordinating and responding to customers’ enquiries and requests to ensure timely and accurate response/problem resolutions, investigations related to payment, processed transactions, dispute inquiry, missing statements, reversals, refunds and etc.
• Coordinating with Head Office Responsible for delivering the administrative function and support within Card Centre of the Personal Banking Department., IT Centre/other partners/internal departments for developing maintain, upgrade system and solving problems of system failure, communication failure and issues with lines etc.
• Assist with planning and implementing promotion activities/marketing events.
• Liaising with Head Office and other relevant parties to ensure smooth business operation.
• Liaising with clients for marketing events
• Conducting market research & analysis regularly to monitor market trend
• Acting as cover for other team members
• Any other responsibilities assigned by Head of Personal Banking Department/VP of Card Centre.

The Skills You'll Need to Succeed:

• Experience in customer services. Experience in Financial Services is an advantage.

Job status: Perm

Start date: ASAP

Working hours: 9-5.

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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