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New Job-Experience Specialist-Luxury Travel industry (Italian or Spanish speaking preferred)-London-M

  • up to £26,800 + benefits
  • Permanent
  • Central London
  • Ref: 21172

Your New Job Title: Experience Specialist-Luxury Travel industry (Italian or Spanish speaking preferred), London

The Skills You Need: Fluent in English and Italian or Spanish is preferred, an interest/experience in travel industry and a love of all things about Italy! Experience with customer care of up-scale clients.

Your New Salary: up to £26,800 + benefits

Location: London

Reporting to: The Experiences Team Manager

Status: Permanent

To be successful in this role our client has said it is essential that candidates:

  • have experience with customer care of up-scale clients
  • have an interest/experience in travel industry

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

Our client is a multi-award winning luxury travel company based in cool offices, in a hip(ster) location, in a super friendly international team. They now need an English and any other European languages speaker, who loves travel, to work with their customers who have booked holidays in dreamy villas in (mostly) Italy, and with locally based managers, to plan their trip and ensure the experience is perfect!

Your duties:


  • Work within the processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency of your job and the way the company works as a team
  • Share knowledge that you receive from owners with the rest of the team where appropriate
  • Liaise regularly with the Local Managers to ensure teamwork is optimised
  • Ensure all brochures and other mailings requested are sent as and when required
  • Ensure all clients receive an accurate information pack by the due date

Client to local managers/owner/supplier communication:

  • Establish and maintain pre-booking contact with your clients
  • Collect all necessary information from clients and provide detailed information to owners and Local Managers to ensure that the client’s needs are met
  • Liaise with suppliers for bookings (send email with numbers/times according to pre-arranged format/timing) as required, or via our internal Admin system as appropriate
  • Liaise with local suppliers, owners and Local Managers to accommodate special requests and deal with objections
  • Work with the Local Managers to design and develop new revenue streams and business relationships

Sales and client relationships:

  • Work closely with and maintain a clear line of communication with the Sales team to manage client bookings and enquiries
  • Discover and develop new business relationships with new suppliers for new services/products
  • Study ways to promote and develop sales for new products
  • Manage day to day contacts with suppliers etc. where required

Product knowledge of our properties and services:

  • Study all our client’s properties and Think Experience products so you are able to describe them in detail and sell them to clients
  • Gain a good understanding of the areas for which you are responsible for so you are able to give accurate information to our clients regarding the area, travel connections etc
  • Compile and update the Think Experience product documentation and files
  • Where necessary, contact the local supplier or Local Manager in our villa regions to get up to date and accurate information on the products
  • Feedback information on the Think Experiences to the Sales team and Marketing team so that as a team we can work out how they can help sell the Think Experiences during the villa sales process

Going the extra mile:

  • Use your initiative in looking actively for ways in which to improve the operations of the business and fulfil any other duties that may be reasonably expected to fall within your role

You, your skills and experience

  • You will have an excellent level of English
  • Italian or Spanish preferred but no essential
  • You will have a friendly and professional manner in person and over the phone
  • You must be a confident and articulate communicator with fantastic listening skills
  • You’ll need to demonstrate excellent writing skills to compose grammatically correct, concise and accurate written guides, letters and emails
  • You will be incredibly organised, diplomatic and have great attention to detail
  • You will need to be able to demonstrate a genuine, collaborative working style
  • You should be flexible and open to new and different ideas of working that strive to improve both yours and the team’s performance
  • It is likely that you will be extensively travelled, in any case you’ll need to demonstrate a passion and a curiosity for all things Italian and the Mediterranean way of life
  • Experience with customer care of up-scale clients would be a plus

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    We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

    People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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