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Cantonese speaking Job-Retail E-Channel Associate (Banking)-ww-London

  • up to £26k, depending on experience + benefits + bonus
  • Permanent
  • Central London
  • Ref: 20968

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Your New Cantonese Job Title: Cantonese speaking Retail E-Channel Associate (Banking), London

Your New Job Title: Cantonese speaking Retail E-Channel Associate (Banking)

The Skills You'll Need: Fluent in Cantonese and English. Experience in call centre or dealing with customer service via the phone is essential.

Your New Salary: up to £26k, depending on experience + benefits + bonus

Location: Central London

Job status: Permanent

To be successful in this role our client has said it is essential that candidates:

  • can write and speak and type fluent Cantonese and English
  • have experience dealing with customers over the phone and/or via email

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit


· To answer hotline calls and respond to emails
· To handle customer inquiries both over the phone and by email
· To follow up customer calls where necessary
· To provide customers with product and service information
· To process forms, applications and instruction
· To identify and escalate priority issues
· To provide quality customer services
· To recognise customers’ needs and develop new business for the Bank
· To support all designated areas within the branch operations where service or assistance is required.

What You'll be Doing Each Day:

· To maintain Clear Desk policy.
· To keep clear records of transactions/processes.
· To exercise due diligence and care in handling transactions.
· To ask for help and support where necessary.
· To maintain good team work and work relationship with colleagues and other departments.
· To have full understanding of the products and services before selling it to customers.
· Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
· To ensure customers made aware of all the product details by signing the agreement.
· Resolve customers’ queries/concerns/complaints and provide relevant information and support.
· Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
· Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

The Skills You'll Need to Succeed:

• Fluent in speaking Cantonese and English.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Experience on call centre or dealing with customer service via the phone is essential.
• Knowledge of accounting terminology.
• Good Communication & Interpersonal Skills

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

A new Chinese job from language recruitment agency People First Team China in London. Please click to view all our Chinese - Cantonese and Mandarin - jobs.

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