view & apply

New Job-Customer Care Advisor-London

  • £Competitive
  • Permanent
  • Central London
  • Ref: 20943

Your New Job Title: Customer Care Advisor, London

The Skills You'll Need: English native level, Customer Care, Administration

Your New Salary: £Competitive

Location: Central London

Job status: Permanent

Start date: ASAP

Working hours: Monday to Friday 8am to 5pm with 1 hour for lunch

Who You'll Be Working for:

A leading light in pet care across Europe.

To be successful in this role our client has said it is essential that candidates:

  • speak English to native level
  • have a passion for working with animals
  • have office based customer service experience

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing Each Day:

Our team is passionate about changing the face of pet healthcare in Europe, and our people are at the heart of our success. That’s where you come in…

The customer service team is an integral part of the company and your role is paramount to continuing success. You are the voice of the company and the first point of contact for our customers. So, if you love delivering world class customer service, love problem solving and being part of a fun and fast paced team, then this is the job for you.

The company operates a dress-down environment and foster a supportive & friendly working culture. They offer a competitive salary plus excellent opportunities for professional development and a generous benefits package. They also have dogs in the office and you can bring your own!

Your specific responsibilities will include:

  • Supporting UK customers via phone, email, live chat and on social media platforms
  • Demonstrating a high quality of service in all customer interactions. This is reviewed and measured through QA processes, which look to make sure you put the needs of the pet, at the forefront of everything you do
  • Placing orders and processing telephone payments. Offering associated or enhanced products and services where appropriate
  • Resolving customer queries in relation to orders. This could be regarding expected arrival times, promotions and payments, returns etc. This includes liaising with our courier partners, Warehouse and Purchasing teams.
  • Queries are received by phone, email and live chat
  • Reaching out to our customers via our retention channels, offering services, products and advice. Attending training sessions on foods, accessories and pet care
  • Engaging in tasks or initiatives set by the Care Department associated with our customers
  • Assisting other teams within the business where required
  • Maintaining an excellent knowledge and required skillset of all the systems and tools we use within the department.

The Skills You'll Need to Succeed:

  • English equivalent to native speaker level, both verbal and written
  • Customer Service experience desirable, ideally within a similar environment
  • Great customer focus and excellent telephone manner
  • Ability to multi-task and handle a high volume of work fast
  • Articulate, bright and forward thinking
  • Passionate about animals and going the extra mile to help them lead healthy, happy lives
  • Punctuality and reliability
  • Can do attitude, roll up your sleeves and get things done
  • Listen to others and challenge others respectfully
  • Humility, admit and learn from mistakes
  • Enjoy working as part of a team
  • Upbeat & positive - see challenges as opportunities

Please follow us on Linkedin: 

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more jobs from People First Supply Chain in London, your Supply Chain recruitment specialists.

apply for this job

Application form

CV File Types Allowed: pdf, doc, docx, rtf

By submitting your CV you consent to your information being processed by People First in accordance with our Privacy Notice. Please tick to acknowledge your agreement with the terms set out in our Privacy Notice