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Supply Chain job -  Order Management Coordinator

  • £30k plus 10% bonus, Private Healthcare, Excellent Pension
  • Permanent
  • Greater London
  • Ref: 20918

Your New Job Title: Order Management Coordinator

The Skills You'll Need: Sales Administration, Strong Excel, Excellent Communication
Your New Salary: £30k plus 10% bonus, Private Healthcare, Excellent Pension
Location: Weybridge, Surrey
Job status: Permanent
Start date: ASAP
Working hours: 37.5 hours per week

Who You'll Be Working for:

Market leading home technology business.

What You'll be Doing Each Day:

As Order Management Coordinator, you will assume responsibility for sales order processing, order status control and reporting; confirming pricing is correct and all orders are ready to pass on to Logistics for delivery. You will also clear up the accounts, ensuring anything that can be delivered is booked and old orders are cancelled once agreed by the customers. In addition, you will use your impressive analytical skills to support the Manager and General Manager with data requests to drive process improvements. You will work closely with cross-functional teams, including Demand Planners and Sales, to implement best practices which provide the greatest level of service to our customers at the lowest cost.

• Take ownership of the sales ordering process, from initial entry to communicating with the Customer to meet agreed delivery schedule
• Monitor, report and resolve delivery issues, credit notes, and other customer service shortfalls
• Ensure correct pricing on all orders
• Book orders with customers, calculate loads and implement any special instructions.
• Electronic Data Intermission (EDI), coordination and implementation
• Sales order processing, order status control and reporting
• Proactive and regular communication with customers and internal stakeholders
• Stock control of back orders and reserve stock control for given accounts
• Pick orders as per booking slot
• Nil stock and Late Order reports for action – ensure calls to customers with relayed information
• Order receipt acknowledgement
• Management of RADs (Require Arrival Date) per lines
• Support the Manager and General Manager with analytical skills to provide the data to support improvements
• Manual warehouses check, stock, picking and confirming
• Review and maximise month-end bookings
• To liaise with other departments, to ensure the overall customer experience is improved to a level viewed as exceptional in the marketplace
• Liaise and communicate with all manual warehouses, ensuring orders are sent in a timely manner and picked on confirmation of delivery
• Review and maximize month end bookings
• Clear up of accounts ensuring that anything that we can deliver to the customer is booked and to cancel any old orders once given the go ahead from customers

The Skills You'll Need to Succeed:

• Previous relevant experience working in either Order Processing or Sales Administration is essential
• Solid understanding of sales process, decision making, product knowledge
• Excellent interpersonal and communication skills. Pro-active and confident liaising with both colleagues internally and externally
• Good organisational and administration skills & attributes. Able to prioritise high volumes and work under pressure
• A disciplined, process driven individual with tenacity and determination to achieve
• Strong working knowledge of Microsoft applications, in particular Excel (v-lookups, charts, pivot tables)
• Completer finisher - able to be resilient to drive issues through to a successful customer focused solution
• Good judgement - able to make practical and realistic decisions within scope of responsibility
• Able to solve business and customer related issues

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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