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New job - Customer Experience Representative- London

  • £22-23k
  • Permanent
  • Central London
  • Ref: 20774

Your New Job Title: Customer Experience Representative, London

Your New Salary: £22-23k

Location: Central London

Job status: Permanent

Start date: ASAP

Working hours: 38.25hr week

Who You'll Be Working for:

Leading design business working in the luxury hotel sector.

To be successful in this role our client has said it is essential that candidates:

  • have advanced Excel skills
  • have experience in an office based order administration role

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing Each Day:

To support clients through a 5* Customer Experience from Enquiry through to Delivery Feedback. To work in partnership with the sales team to build relationships with clients by answering requests in a timely manner, sending accurate information that joins up the quotation and ordering process.

  • Supporting Clients via incoming enquiries - Phone, Web, Email - Answering all queries politely, clearly, and in a timely manner
  • Order entry for UK and International customers according to terms
  • Check product availability, offer alternatives if products not available
  • Confirm orders, allocate stock and estimate delivery lead times
  • Refer to or obtain freight quotes
  • Ensure delivery requirements are captured and communicated e.g. tail lift, vehicle restrictions, restricted delivery hours, pre-notification
  • Keep customers updated on order status and product availability dates
  • Attend to regular meetings with the Accounts Receivable Manager to discuss orders that are unpaid
  • Pick, pack & send out samples from the office when required
  • Log all issues, investigate and follow up with customers to ensure timely resolution
  • Provide office based administrative support to the Sales Team - ensuring accurate maintenance of all records across systems and databases, sending out catalogues as requested by distributors and sales
  • Maintaining a central database of contracts with clients and partners

The Skills You'll Need to Succeed:

  • Customer focused order management or administration experience
  • Experience of managing multiple projects / tasks at once
  • Collaborative and able to work across all functions to achieve sales and business goals
  • Experienced Microsoft Office user skills - especially Excel
  • Proactive time management & dedication to improving systems experiences with high attention to detail
  • High standard of verbal and written communication skills
  • Robust and able to handle pressure
  • Team player. Willing to help others / pitch in to balance workloads

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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