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Japanese speaking Job-Customer Support-UK

  • Depends on experience
  • Permanent
  • Central London
  • Ref: 20154

Japanese Job-Japanese speaking Customer Support Associate (Night Shift)-UK


The Skills You'll Need: Japanese, call centre, customer support, data input
Your New Salary: Depends on experience
Location: Farnborough, Hampshire

Who You'll Be Working for: A leading global health care benefits company.

What You'll be Doing Each Day:

·Accurately assess, cost contain and manage medical claims
·Handling Incoming calls and provide specific actions in accordance with the request for assistance.
·Liaising with Hospitals, Doctors, Brokers and clients directly
·To participate in daily huddles, team meetings and shift handovers to ensure continuity of service to our clients.
·To manage and develop internal and external relationships which allows the pre-authorisation process to function effectively and efficiently
·The role requires the ability to investigate, review and pre-authorise healthcare claims globally in a timely and professional manner.

The Skills You'll Need to Succeed:

·Excellent communication skills including letter writing skills and telephone manner in both JAPANESE and English
·Good PC skills
·Good problem solver, practical and methodical approach
·Individual will need to demonstrate initiative and be able to prioritise varied and important tasks
·Able to display a high level of empathy and understanding

Job status: Permanent, Full-time
Start date: ASAP
Working hours: Night shift hours will be 19:30 – 07:30 4 nights on / 4 nights off.
Interview: Conducting interviews via webex video conference.

* You are required to work rotating shifts consisting of four (4) consecutive days at work followed by four (4) consecutive days off work (the “4 on/4 off shift pattern”).
Which are to be worked Monday to Sunday according to the shift pattern.

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Instagram  https://bit.ly/2CqC468  @peoplefirstteamjapan
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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A new Japanese job –Japanese speaking Customer Support Associate (Night Shift)- Japanese speaker- from Japanese language recruitment agency People First Team Japan in London

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