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New Job-IT Support Analyst -UK

  • up to £22k plus 10% bonus and other excellent company benefits
  • Permanent
  • Greater London
  • Ref: 20115

Your new job title: IT Support Analyst -UK

Your new location of work: Gatwick area, Surrey

Your new salary: up to £22k plus 10% bonus and other excellent company benefits

Job type: Perm or a 12 month FTC

Your main purpose it so to implement the delivery of IS/IT plans and development project(s) to improve business results. To understand and meet the requirements and concerns of customers and deliver a service to meet those needs so to ensure the company retains and increases its reputation within the Industry.

Your Main responsibilities:

• Contribute to the delivery of the companies vision and business plan
• Ensure the IS/IT operating objectives and standards of performance are followed
• Ensure that appropriate standards of conduct are complied with at all times
• Responsible for 1st Line support on business applications, systems, and network infrastructure
• Continuous Service Improvement - To review issues arisen periodically and suggest possible solutions / improvements so to prevent re-occurrence and maximise service and efficiencies
• Understand the business processes and requirements of the business
• Understand the IT business systems
• Support application implementations from an IT perspective
• Provide support and assistance on currently implemented systems
• Support systems change
• Work with external organisations, suppliers and contractors when required
• Understand the technology and configuration of existing applications so to maximize usage and minimise inefficiencies
• Have an understanding of reporting tools (SQL Server Reporting Services / Tableau / ClickSense / Crystal etc)
• Work in partnership with the other teams to ensure the overall delivery of IS/IT and objectives
• Responsible for effective and efficient operational performance across area of ownership.
• Ownership of the service desk, managing incidents and request in line with defined SLA’s
• Manage daily, weekly and monthly checks of all systems in the IT environment
• Responsible for maintaining and updating documentation related to area of ownership

The skills and experience you need to be successful:

• Demonstrable understanding of and interest in IT / Technology
• Knowledge of Networks, Routing & Network Protocols (inc Wireless)
• Basic understanding of SQL databases
• An understanding of mobile technology
• Knowledge of remote access / VPN’s
• Ability to deliver both pro-active and reactive support to end users.
• Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans to set targets.
• Experience with Office 365 and other related cloud technologies

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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A new job -  IT Support Analyst  - from People First Supply Chain 

in London 

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