Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:

Your New Job Title: Mandarin Speaking Junior Assistant Customer Service-Banking

The Skills You'll Need: Mandarin to a native level, relevant experience in Retail Banking or Financial Services.

Your New Salary: Depending on experience

Office based

Perm

Start: ASAP

Working hours: 35 hours

About the role

Carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, maintains a competitive edge and promotes the bank’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements. As a Junior Assistant Customer Service - Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible in undertaking day-to-day operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Assistant Customer Service - What You'll be Doing:

• Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
• Provide excellent service to the customers
• Open both individual accounts and companies’ accounts
• Conduct and fulfil KYC compliance requirements
• Support the Review team to liaise with customers to obtain relevant information
• Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking hall shifts
• Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times
• Work on Sunday (opening) when necessary

Assistant Customer Service - The Skills You'll Need to Succeed:

• Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
• Experience in customer service roles
• Knowledge of Retail Banking products and processes is preferred
• Knowledge of compliance and regulatory requirements is preferred
• Good customer service skills  
• Excellent English and Mandarin communication skills
• Attention to detail
• Highly organised
• Team player
• Proficient in MS Office (Word, Excel, PowerPoint)

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.