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New Job - IT Support Analyst

  • up to £35K per annum plus a 10% bonus
  • Permanent - Hybrid
  • Rest of the UK
  • Ref: 23275

Your New Job Title: IT Support Analyst

The Skills You'll Need: IT, Technology, Windows operating systems and Microsoft 365, Customer Service, Service desk

Your New Salary: up to £35K per annum plus a 10% bonus

Location: Redhill, Surrey

Duration: Permanent

Job status: Hybrid working, 2 days working from home per week

Working hours: 37.5 h per week/ Monday - Friday, 9am - 5.30pm

Job posting ID: 23275  

Who You'll Be Working for:  

A multinational global dairy producer is looking for an IT Support Analyst to join their IT Team to provide exceptional IT support services to business users.

To be successful in this role our client has said it is essential that candidates:

1. Have IT/Technology support service experience in the UK.

2. Exceptional communication skills and detail-oriented problem-solving focus.

3. Are eligible to work in the UK. Sponsorship is not available for this role.

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit. 

To see other jobs please go to people-first.co.uk

IT Support Analyst - Main responsibilities:

  • Provide 1st and 2nd line IT support for business applications, systems, and end-user devices
  • Own the IT Service Desk, ensuring tickets are logged, prioritised, progressed, and resolved in line with SLAs
  • Troubleshoot and resolve software and hardware issues, escalating to L3 where appropriate
  • Deliver desk side support and manage end-user hardware builds, replacements, and life cycle activities
  • Conduct new starter IT inductions and provide end-user training, including guided adoption of existing and new IT tools
  • Create and maintain technical and end-user knowledge base documentation
  • Identify recurring issues and contribute to service improvement and prevention activities
  • Support IT projects and work with external suppliers when required
  • Occasional weekend work and bank holiday work which is covered across the team on a rota basis

IT Support Analyst - The Skills You'll Need to Succeed:

  • Experience delivering 1st and 2nd line IT support in a business environment
  • Strong troubleshooting skills with a structured, analytical approach
  • Good working knowledge of Windows operating systems and Microsoft 365
  • Basic understanding of networking concepts in a corporate environment
  • Proven ability to guide, train, and coach users on the effective use of IT tools, both during on boarding and day-to-day support
  • Ability to create clear, user-friendly documentation (quick reference guides, how-tos, etc.)
  • Experience supporting end-user devices, including laptops, peripherals, and mobile technology
  • Ability to provide both reactive support and proactive user guidance, including on boarding and training
  • Strong communication skills, with the ability to support users at varying levels of technical confidence
  • Comfortable working in a visible, user-facing role
  • Experience identifying recurring issues and contributing to service improvement
  • Good attention to detail and a customer-focused approach to service delivery

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain 

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Procurement, Supply Chain and Demand Planning jobs from People First Supply Chain in London, your Supply Chain recruitment specialists.

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