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French Speaking Job -  Call Centre Agent - London

  • £20,000-23,000 (per annum)
  • Contract
  • Central London
  • Ref:21513

Your New Job Title: Call Centre Agent - FRENCH speaker

The Skills You'll Need: French, customer service, AMADEUS
Your New Salary: £20,000-£23,000 per annum (bonus + shift all incl.) depending on experience
Location: London

Who You'll Be Working for: International Airline company

What You'll be Doing Each Day:

  • Handle reservations and bookings for flights, hotels, railways, including our related queries/requests
  • Ticketing, issuing, reissuing tickets and refunds on AMADEUS system
  • Operate the VIPS (our database) efficiently as well as other internal systems to maintain accurate and up-to-date records
  • Award mileage deduction using AMADEUS system
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  • Assist with queries from our offices, Airports, other sections, and other airlines to ensure smooth communications and operations
  • Carry out other duties as instructed by Manager/Assistant Manager & Supervisor

The Skills You'll Need to Succeed:

  • Fluent Verbal and written communication skills in French and English
  • Professional verbal and written communication skills
  • Proficient in computer skills
  • Ability to work under pressure
  • Familiarity with other airlines’ Frequent Flyer Programme could be an advantage and AMADEUS system
  • GCSE Maths & English grade C or above, or equivalent
  • Certificate or NVQ qualification in customer service, or equivalent

Thorough training will be provided

Job status: 2-year fixed term contract
Start date: August 2022
Working hours: 08:00 to 16:30/ 09:00 to 17:30 (Flexible and able to work shifts, including weekends and Bank Holidays according to roster. Times may vary.)

Please follow us on Linkedin: people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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