Lifestyle Manager - Japanese speaking
- £23-26K + bonus up to £3600 per annum
- Central London
Job Title: Lifestyle Manager - Japanese speaking
Salary: £23-26k mark. The role also comes with a bonus that is up to £3600 per annum
Location: Central London
Status: Permanent/ Full-time
Skills: Business Japanese, call centre, customer care, luxury, retail, travel, customer service
Hours: 08:00-17:00 and 09:00-18:00. 40 hours per week
** Late shift hours required when staff shortage at Japan/US office.
** Weekends (Sat or Sun) cover required: no fixed arrangement at the moment but candidates will have to be flexible depending on the team's capacity and business needs.
Our client is an award-winning international business that specialises in providing professional service solutions to private members and corporate clients. They are currently looking for Lifestyle Executives who are passionate about fashion, retail and travel, to provide excellent tailored service for their luxury client accounts.
Your main responsibilities:
-Delivering personalised service to luxury client accounts
-Communicating effectively with clients to identify and address their needs
-Using in-house resources and specialist knowledge to provide tailored support
-Undertaking research where necessary to maximise solutions for clients
-Maintaining relationships with service providers to secure exclusive offers and packages
-Working within a dynamic team to reach and exceed targets
Your background and skills:
-Fluency in Japanese at native business level (in addition to English)
-Related experience in luxury travel or retail customer service
-Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients,
-The ability to work independently and perform well with little supervision
-Dedication to customer satisfaction and a willingness to do what it takes to get the job done,
-Excellent computer skills
-Outstanding communication skills, both written and verbal
-An enthusiasm to work with an emphasis for detail and follow through as required.
-Have a background in travel, especially with GDS and flights experience
-Have the right to work in the UK for 1.5 years minimum.
Instagram @peoplefirstteamjapan https://www.instagram.com/peoplefirstteamjapan/
LINE ID : 090asten → http://nav.cx/io3ak1m
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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