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Japanese speaking job - Network Operator - London

  • £20,000 per annum
  • Permanent
  • Central London
  • Ref: 20494

Your New Job Title: Japanese speaking Operator - Network Operations Center (Shift)

The Skills You'll Need:        Customer support, helpdesk, first line, Japanese
Your New Salary:                £20,000
Location:                            Docklands, London
Who You'll Be Working for: Telecommunication

What You'll be Doing Each Day:

  • To maintain company services up & running and the restoration of the customer networking issues 24/7 basis.
  • Receive complaints from customers & report back to customers on the progress/result of troubleshooting
  • Identify source of problems and propose solutions as a preventative action
  • Handle Japan domestic services, contacting customers & domestic teams in Japan
  • Maintain secure operations and keep the environment safe and tidy
  • Set priorities and resolve the problem proactively
  • Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers
  • Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers & GNOC
  • Recording relevant information onto ticketing systems
  • Escalate matters when necessary to the team and other relevant divisions


The Skills You'll Need to Succeed:

  • Business level English and Japanese (reading, writing, listening and speaking) is essential
  • Good communication skills are essential
  • Experience of customer service or call centre operation is advantage 
  • Adding to communication skills, following network skills are beneficial


Job status: Permanent

Start date: ASAP

Working hours:  12-hour rotations with 1 early shift + 4 late shifts

(Early: 8:00-20:00, Late: 12:00-24:00/13:00-25:00)

Instagram:  @peoplefirstteamjapan
LINE:  @512nwgnq

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Japanese speaking jobs from People First Team Japan in London, your Japanese recruitment specialists.


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