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Customer Operations Coordinator

  • £28,500 p.a. (pro-rata)
  • Contract
  • Central London
  • Ref: 19897

Job Title:                Customer Operations Coordinator
Location:                Central London
Job Type:                6 months initially - maybe longer (Maternity cover contract)
Working hours:        9.00am – 5.00pm
Travel:                     Occasional travel possible to Paris office.
Salary:                     £28,500 p.a. (pro-rata)
Start date:               Early December 2019

The Role:

An experienced Customer Operations Coordinator is required to provide maternity cover in the Carbon Fibre Sales Department.  The candidate will be responsible for leading the department’s customer service activities, acting as the focal between the London and Paris office to help effectively forecast customer material requirements, and pro-actively seeking ways to improve the reliability and quality of its supply. 

What you'll be doing each day:

- Gathering forecast data from all customers, liaising with production & stock team in France to ensure efficient production and stock management operations.

- Main point of contact with largest weaving customers to ensure regular communication of stock availability against forecasts.

- Handling customer queries and orders via email and telephone.

- Administration of sales/purchase paperwork through SAP, check accuracy of information in paperwork.

- Maintain and update sales and customer data on Access Database.

- Liaise with suppliers in France and Japan to confirm material availability and arrange delivery schedules. 

-Occasional travel to Paris and key customers required to discuss forecast data and product improvement programs.
- Monitoring of customer credit using Microsoft Excel. 

Required skills and experience:

- The product is a technical raw material.  Experience or knowledge of carbon fibre or textiles technology would be highly advantageous.

- Experience in a customer operations or supply chain role.

- A highly organised and outgoing candidate who is self-motivated and pro-actively identifies improvements to operations and services.
- Excellent capability with Microsoft Office, experience of using SAP preferred.

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