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Arabic speaking B2B Client Service Associate

  • £37,813 annual base salary, with opportunity to earn annual target incentives of £5,000 to £6,875 dependent on individual performance and company performance.
  • Permanent
  • Central London
  • Ref: 19781

Your New Job Title: Arabic speaking B2B Client Service Associate

The Skills You'll Need: Fluent in Arabic and English, Bachelor’s degree or above, strong customer service experience, excellent B2B client skills.

Your New Salary: £37,813 annual base salary, with opportunity to earn annual target incentives of £5,000 to £6,875 dependent on individual performance and company performance.

Location: Central London

 

What You'll be Doing Each Day:

 

  • Proactively service and support contractor/supplier clients
  • Conduct training on products via phone, web based and face-to-face meetings
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries and troubleshoot problems
  • Assist with CRM and testing
  • Handle client account management functions, including invoicing and collections
  • Proactively analyze customer service processes and bring forth ideas for continuous improvement
  • Research and develop various resources and reference documents for clients
  • Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives
  • All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, Management or their Supervisor
  • Up to 20% travel for customer meetings as needed
  • Other tasks and projects as directed by supervisors

 

The Skills You'll Need to Succeed:

 

  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Excellent verbal and written communication skills
  • Ability to patiently de-escalate calls through critical thinking and soft skills
  • Solid problem solving ability
  • Demonstrated attention to detail
  • Demonstrated personal initiative
  • Strong organizational skills and ability to multi-task
  • Excellent customer service orientation

 

Job status: Permanent

Start date: ASAP

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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Working hours: Monday – Friday, 40 hours per week with one-hour lunch break

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