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French and English speaking Customer Services Administrator

  • £22K, after probation will go up to £23K
  • Permanent
  • Central London, Greater London
  • 19400

Your New Job Title: French and English speaking Customer Services Administrator
The Skills You'll Need: French and English fluent, Customer support and order processing experience, highly organised and be able to prioritise and work to deadlines.
Your New Salary: £22K, after probation will go up to £23K
Location: North London (Southgate is the closest station on the Piccadilly line.)
Reporting To: Customer Service Manager

What You'll be Doing Each Day:
·Processing orders daily, this includes data input as well as checking credit control information, pricing and delivery details before processing. Orders come in by fax or email. The Customer Services Administrator is the first point of contact for customers and sale force in the region.
·Dealing with enquiries from customers and members of our sales force. This includes queries regarding pricing, product range, delivery dates, delivery issues, returns, credit notes, promotional leaflets etc.
·Liaising and coordinating with Distribution, Accounts, Planning and other internal departments.
·Creating new customer accounts and carrying out the necessary vetting procedures.
·Managing client data on the internal operations system. This includes updating contact details and prices and making relevant notes on the system for customers’ special delivery requirements etc.
·Completing month end Cash Collection and other – sometimes complex - regular and ad-hoc reports for management; Area Sales Executives and customers.
·Leading and participating in various process, procedure and systems projects. Sometimes alone, or with other members of the Customer Services Team and colleagues from other departments.
·Supporting other members of Customer Services Team when required.
·Processing monthly expenses for the Polish sales force

The Skills You'll Need to Succeed:
·Fluent French and English language, communication and interpersonal skills.
·Experience liaising and dealing with customers and sales personnel.
·A high level of self-motivation and drive, as well as a sense of urgency and desire to proactively improve themselves as well as the business.
·Ability to multi task. Highly organised and able to prioritise and work to deadlines.
·Able to work within a team as well on own initiative and independently.
·The ability to engage in long term business projects.
·Accurate data entry and management.
·Able to work calmly under the pressure of a heavy work load.
·Strong Excel and IT abilities. Minimum intermediate MS Office
·Experience of customer databases.
·Additional languages are a significant advantage.

Job status: Permanent
Start date: ASAP

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