Client Charter

At People First, we are committed to providing an excellent level of service and to working with our clients and candidates, in a partnership of honesty and trust. This is our promise to you.

We will communicate with you

• Prompt and regular progress reports throughout the recruitment process.
• Thorough briefing of candidates prior to interview.
• Prompt and detailed feedback to both candidate and client post-interview.
• After-care: We will feedback information during the critical “settling in” period, post-placement.

We will save you time and offer you peace of mind

• A shortlist of candidates which truly matches your specification.
• Thorough vetting: face-to-face interviews, identity, visa and reference checks.
• Candidate skills testing on popular IT packages, maths, spelling and foreign languages as appropriate.

We will act with integrity at all times

• We will obtain candidates' permission prior to submitting their details to a client.
• We will abide by the REC Codes of Practice.
• We will promote diversity in the workplace. 
• We will comply fully with Data Protection Privacy and all other relevant regulations

We will continue to improve performance

• Regular in-house seminars on legislation and best recruitment practice, to add value to the level of service our consultants provide.
• A commitment to improving our service. At the end of every recruitment assignment, we will send you a customer feedback form, as part of our genuine desire to continually improve the recruitment service we provide to you.